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FAQs for Pools

FREQUENTLY ASKED QUESTIONS #

FAQ for Residential Pools #

Popular Questions #

Please contact our Sales team at 303.872.4477 x1 or fill out our Find a Dealer form to locate your closest dealer.
For the best sales and support assistance possible, please have the following information ready:
  1. Your pool’s gallon size
  2. Your gallons per minute (GPM)
  3. What you are currently using to maintain your pool
  4. Your pump type
Yes, Clear Comfort’s AOP pool and spa systems are compatible with all major filters, pumps, heaters, chemical feeders, chemical systems and more.
No, the Clear Comfort system can be used in a variety of different climates. 
Unlike traditional treatment methods, Clear Comfort air-injects its sanitizer into your pool plumbing. The tiny bubbles are indications that the non-toxic hydroxyl radicals have oxidized unwanted contaminants in your pool plumbing, so you can enjoy the best water and air quality possible.  Take a look at our video to see these bubbles on real-life Clear Comfort pools and spas. Please note: Bubble sizes can vary on different types of pool plumbing.

Water Care #

By reducing chemical handling, Clear Comfort will simplify your regular pool and/or spa maintenance. The only system maintenance required with Clear Comfort is an annual 5-minute cartridge exchange and standard weekly chemical balancing.
Our Quick Guide: Basic Water Care can help you understand how to maintain your water with your Clear Comfort system. If you have additional questions, please feel free to reach out to our Customer Success team:
Yes. Shocking your pool is a common pool practice necessary to achieve maximum oxidation potential and maintain healthy pool water. 
The Clear Comfort system can help you address and eliminate biofilm. For added protection against biofilm, we recommend purge products, superchlorination and scrub-brushing to eradicate it.
While the Clear Comfort system does not use or produce traditional pool chemicals, we do recommend balancing your pool water by the fundamental industry standards. Maintaining proper chemistry levels will help protect your swimming pool vessel and allow any and all types of sanitizers, disinfectants and oxidizers to be effective.

No, the Clear Comfort system does not affect pH in the pool water. pH levels can rise from water features that are exposed to the ambient air, deck sprays, water falls, sheer descents, bubblers, etc.

Stringy particles on top of the pool water can be caused by biguanides which we do not recommend using. AOP is not compatible with Polyhexamethylene Biguanide (PHMB).

Set Up & Installation #

Installing your Clear Comfort system is a simple process that can be performed by any professional. This process can be performed in 1 hour or less on most pools.  If you have any installation questions or need help finding a local installer, please reach out to our dedicated Customer Success team:
For proper airflow, we recommend using a variable speed pump and setting it between 2200 – 2400 RPM and running the Clear Comfort system 24/7 for constant disinfection. If you’re using a DE Filter, let it rest for 1 hour every day.
Your Air Flow Meter will help you set up the required litres per minute (LPM) to your Clear Comfort system. Please keep your included Air Flow Meter with your Clear Comfort system.  For step-by-step instructions on how to use your Air Flow Meter, please watch our video here. 

Troubleshooting #

Clear Comfort’s residential systems come equipped with LED indicator lights to help you know if your system is operating properly.  Light Functionality: 
  • Green Light: 
    • System is on and operating properly. 
  • Yellow Light: 
    • Cartridge Unit has reached 80% of its life expectancy (8,000 hours) and it’s time to purchase a replacement cartridge. 
    • To exchange your Cartridge Unit, please visit: clearcomfort.com/cartridge 
  • Red Light: 
    • The Cartridge Unit has reached its life expectancy and needs to be replaced. 
  • Blue Light: 
    • Operation light that should always be illuminated.

Can’t find what you’re looking for? #

Reach out to our live Customer Success team:

SUBMIT A CASE
Frequently asked questions #

Cartridge Core Charge FAQs #

For the CCW100 & CCW50 AOP Systems #

Have questions? We’re happy to help! Here are answers to our most frequently asked questions about the Cartridge Core Charge.

When you order your new replacement cartridge you will pay a refundable $50 Core Charge deposit, which Clear Comfort will pay you back once we receive your old cartridge. If your old cartridge isn’t returned, your core charge will not be refunded.

Core Charges only apply to CCW100 and CCW50 AOP systems.

1. It’s Good For Your Water Quality 
So your Clear Comfort system can keep providing the best water quality possible, your cartridge must be exchanged each year (or after 10,000 hours of use). No other system maintenance is required.

2. It’s Good For Our Planet
Designed with sustainability in mind, Clear Comfort cartridges use reusable, strong and durable aluminum, which helps your system last the lifetime of your pool or spa. The result is a lighter environmental footprint and less waste in landfills.

When your old cartridge is sent back, Clear Comfort recycles and repurposes it to create a refreshed cartridge exchange with the same performance and durability of your original system.

3. It’s Good For You
Additionally, by using materials that can be used to build new cartridges, Clear Comfort is able to keep consumable costs down and more affordable to achieve the best, healthiest and easiest pool water. A win-win for you and the planet

When your CCW100 or CCW50 AOP system’s cartridge Status LED Light illuminates:

  • Yellow Light: Cartridge is about to expire and it’s time to purchase a replacement. 
  • Red Light: Cartridge has expired and needs to be replaced immediately. 


To order your new cartridge, please visit: clearcomfort.com/cartridge

It’s easy to exchange your cartridge to get your Core Charge refund, and here’s how:

  1. When your Clear Comfort system’s cartridge Status LED Light illuminates a:
    • Yellow Light: Your cartridge will expire soon and it’s time to order a replacement. 
    • Red Light: Your cartridge is expired and must be replaced immediately. 
  2. Your refundable $50 Core Charge is paid at time of purchase.
  3. Once you receive your new cartridge:
    1. Save the pre-paid label and packaging that your new cartridge arrived in.
    2. Install your new cartridge, following the instructions.
    3. Put your old cartridge in the packaging new Cartridge arrived in.
    4. Use the prepaid label to mail your old cartridge back to Clear Comfort for proper recycling within 180 days.
  4. When Clear Comfort receives your old cartridge, your Core Charge will be refunded within 15 – 45 days to the purchaser of the exchange. If you purchased through a Clear Comfort dealer the core charge will be sent to them. 
  5. Clear Comfort recycles and repurposes your old cartridge to create a new one, which lessens your home’s environmental footprint. 

When you send your old cartridge back with the pre-paid label and packaging provided with your new cartridge exchange. Once Clear Comfort receives your old cartridge, the purchaser of the Core Charge will be refunded within 15 – 45 days. 


Here’s how Clear Comfort refunds the person or company that ordered the new cartridge:

  • If you ordered online, your original form of payment will be refunded
  • If you ordered over the phone, your refund will be mailed by a check

After receiving your new cartridge, you have 180 days to return the old cartridge back for your Core Charge refund. 

Yes. Please call or email Clear Comfort, and we will be happy to send you a new pre-paid return label.

It is at the dealer’s discretion whether they charge their customer the Core Charge or if they take responsibility to collect the old cartridge(s) for a Core Charge refund.

If you are purchasing through a dealer, the simplest way to exchange your cartridge is by visiting your dealer’s store or location to swap your old cartridge for a new cartridge. If you are purchasing through a service company, you can do the same swap on site.

If your cartridge was ordered from your dealer, please contact them for additional details. 

Frequently asked questions #

Expedited Cartridge Exchange FAQs #

For the CCW100 & CCW50 AOP Systems #

Have questions? We’re happy to help! Here are answers to our most frequently asked questions about the Expedited Cartridge Exchange.

With our Expedited Cartridge Exchange offering, you can send your spent cartridge to us and we will replenish it and return it to you within 10 business days of receiving it at our processing center. Expedited Cartridge Exchange orders include a $50 fee for an expedited refurbishment of your spent cartridge. With Expedited Cartridge Exchanges there is no core charge to be refunded or tracked. 

Expedited Cartridge Exchanges  are only available for CCW100 and CCW50 AOP systems.

Please Note: Expedited Cartridge Exchanges do not include a $50 “Core Charge” deposit.

1. It’s Good For Your Water Quality 
Your Clear Comfort system can keep providing the best water quality possible when you exchange your cartridge each year (or after 10,000 hours of use). No other system maintenance is required.  In less than 5 minutes you renew your system to its factory level of performance.

2. It’s Good For Our Planet
Designed with sustainability and reliability in mind, Clear Comfort cartridges use reusable, strong and durable aluminum, which helps your system last the lifetime of your pool or spa. The result is a lighter environmental footprint and less waste in landfills.

When your spent cartridge is sent back, Clear Comfort replenishes it to the same performance and durability level of a brand new system.

3. It’s Good For Your Wallet
Additionally, by using materials that can be used to build new cartridges, Clear Comfort is able to keep consumable costs down and more affordable to achieve the best, healthiest and easiest pool water. A win-win for you and the planet.

When your CCW100 or CCW50 AOP system’s cartridge Status LED Light illuminates:

  • Yellow Light: Your cartridge is about to expire and it’s time to purchase a replacement. 
  • Red Light: Your cartridge has expired and needs to be replaced immediately. 

To order your replacement cartridge, please visit: clearcomfort.com/cartridge

Getting your Expedited Cartridge Exchange is easy: 
  1. When your Clear Comfort system’s Cartridge Status LED Light illuminates a:
    • Yellow Light: Your cartridge will expire soon and it’s time to order a replacement. 
    • Red Light: Your cartridge is expired and must be replaced immediately. 
  2. Your $50 Expedited Cartridge Exchange fee is paid at time of purchase.
  3. Once your replacement cartridge order is placed, you’ll receive an email with instructions to return your spent cartridge. Remember, the sooner you send it the sooner you get it back. You can select the carrier of your choice and the speed of shipment you prefer. 
  4. Send your spent cartridge to Clear Comfort with your replacement cartridge order number for reference: 
    • Clear Comfort Attn: Order No: [[Replacement Cartridge Order # Here]] 168 CTC Blvd, Suite E Louisville, CO 80027 303.872.4477
  5. Once Clear Comfort receives your spent cartridge, it will be replenished and shipped to you within 10 business days. By exchanging your spent cartridge with Clear Comfort, you are lessening your home’s environmental footprint. 

Once Clear Comfort receives your spent cartridge, it will be recycled and refurbished and shipped to you within 10 business days. The return shipping costs are paid at the time of placing your replacement cartridge order. 

We recommend packaging and sending your spent cartridge back to Clear Comfort within 1 to 7 calendar days of ordering your replacement cartridge. 

It is at the dealer’s discretion whether they charge their customer the Expedited Cartridge Exchange fee or if they take responsibility to collect the spent cartridge to return it to Clear Comfort.

If you are purchasing through a dealer, the simplest way to exchange your cartridge is by visiting your dealer’s store or location to swap your spent cartridge for a replacement cartridge. If you are purchasing through a service company, you can do the same swap on site.

If your cartridge was ordered from your dealer, please contact them for additional details.

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