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Formerly Silver Bullet Water Treatment Company is now a part of Clear Comfort.
Silver Bullet Water Treatment Company is now a part of Clear Comfort.
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Clear Comfort Policies & Terms

Table of Contents

Privacy Policy

Clear Comfort Water, Inc. (“us”, “we”, or “our”) values your privacy, therefore, we have established for our website (clearcomfort.com and subdomains) the following privacy policy to tell you what information we collect on our website, how we use it, and your options.

In accepting this Privacy Policy, you consent to the way we collect data, as described in this Policy.

Definitions

  • Personal Data:
    • According to Article 4 of the GDPR, Personal Data is any information that can help identify a person. Such identifiers include name, an identification number, location data, an online identifier or even the physical, physiological, genetic, mental, economic, cultural or social identity of that person.
  • Usage Data:
    • Usage data measures the true relevancy a user has on a website. For example, if users arrive on a website and immediately leave, it is probably that it was not relevant to their web search engine in the first place. In contrast, if a user constantly goes to a website and spends a lot time on it, chances are that it is extremely relevant. Usage data collects information such as type of system and hard drive, current location (city and country) and interaction with the software (actions you perform on website or audio you interact with). All transmitted data is anonymous and cannot identify you as a person.
  • Cookies:
    • Cookies are small files which are stored on a user’s computer. When you visit a website, the website sends a cookie to your computer and stores it in a file located inside your web browser. The point of a cookie is to help the website track your views an activity. For example, a cookie keeps track of the items in a user’s shopping cart as they explore the website so instead of your cart resetting to zero every time you clicked on a new link, cookies help keep track of that information. Cookies also keeps track of your most recent visit or record to your login information. For example, users can store passwords on frequently used sites or even just know what they have visited or downloaded in the past. Session cookies are only when a person is actively navigating a website and disappear once you leave the site. Tracking cookies may be used to create long-term records of multiple visits to the same site. Authentication cookies track whether a user is logged in, and if so, under what name.
  • Service Providers:
    • A service provider provides organizations with consulting, legal, real estate, communication, storage or processing. At Clear Comfort, our service providers we have digital marketing vendors, such as Adtaxi or our independent developer.  

Information We Collect And Use

We have various website forms in which we collect information such as name, phone number, email, type of pool you own or which aquatic facility you work for and more. Any information given to us in person or over the phone is information we collect and data automatically collected in Pardot such as IP addresses, time zone settings, browser data, etc. is also used.

Where We Store Information

Our primary databases are Hubspot, Pardot and Salesforce. Any time you come in contact with Clear Comfort, we log that information in these databases.

Your Personal Data Rights Under The General Data Protection Regulation (GDPR)

As a resident in the European Economic Area, or EEA, you have the following rights:

  1. You have the right to refuse to have your personal data processed and become a data subject.
  2. Once you’ve consented to become a data subject, you have the right to be informed about anything that happens with your personal data, what is it used for, the right to access and modify it and even to remove consent for a certain organization. You have the right to access your personal data when you want.
  3. You have the right to restrict the processing of personal data in various circumstances. For example, if you feel your personal data is not accurate, you can restrict processing until the accuracy of their data has been verified.
  4. You have the right to data portability. Unless other contractual issues pre-exist (of which you should be informed of before you allow your data to be processed) then you can move your data from one provider to another in a safe and easy manner.
  5. You have the right to request the deletion or removal of your personal data. There are certain circumstances when data will not be erased at the request of the individual. For example, if the data is used to comply with legal obligation, public health purposes, scientific research or exercise or defense of legal claims, then the right to erasure can be denied for the individual.
  6. This right is a safeguard against a potentially damaging decision that might be taken without human intervention. If an automated decision is based on explicit consent or is authorized by law, then this right no longer applies. The GDPR defines profiling as any form of automated processing intended to evaluate personal aspects of an individual such as work performance, health, personal preferences, economic situation, location and more. Automated processing must never apply for the data of a child.

You will be asked to opt-in to avoid any violations of the GDPR. To learn more, please visit https://www.eugdpr.org/.

Analytics

Clear Comfort uses Google Analytics to obtain data about our website performance.  

  • Google Analytics
    • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. The software is connected to your website through a piece of tracking code (Javascript) that is made within your analytics account. The account holder generates this code and then placed in into the html back-end of their site. This data is shared with other Google services that may use it to personalize the ads of its own advertising network. You have the right to opt-out by installing the Google Analytics opt-out browser add-on that prevents Google Analytics from sharing information about website visits activity. For more information, please visit https://policies.google.com/privacy?hl=en.

Remarketing

Clear Comfort uses Google AdWords for remarketing purposes.

  • Google Adwords
    • Google AdWords is an online advertising service developed by Google, where advertisers pay to display brief advertisements, service offerings, product listings, and video content within the Google ad network to web users. To opt out of Google Adwords, visit http://www.google.com/settings/ads or you can install the Google Analytics opt-out browser add-on to prevent your data from being collected and used by Google Analytics. For Google’s privacy policy, please visit https://polocies.google.com/privacy?hl=en.
  • Facebook
    • Facebook remarketing service is provided by Facebook Inc. Online interest-based advertising means deciding which ads you might like to see based on your activity on websites and apps off of Facebook. Your activity on these websites and apps help Facebook evaluate what types of ads you’d like to see. To opt-out of these services, please visit https://www.facebook.com/help/568147493302217. For Facebook’s full privacy policy, please visit https://www.facebook.com/full_data_use_policy for more information.

Children Under 18

We do not address anyone under the age of 18 and we do not knowingly collect personal data of minors. Our main intended audiences are homeowners, pool and spa industry professional, and aquatic facility professionals.  

Clear Comfort will only use your information to process transactions and for promotional efforts including a voluntary blog subscription or newsletter. To update your email settings, please visit http://info.clearcomfort.com/email-preferences.

You have the right to request that Clear Comfort erases your data. To do so, please contact us at info@clearcomfort.com.

If there is ever a data breach, Clear Comfort ensures to notify you without a delay with the next steps necessary to protect your data.

Opting out of cookies.

You may opt out of the Adwords cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page.

Contact Us

Please contact Clear Comfort with any questions:

1.303.872.4477
info@clearcomfort.com

Clear Comfort
168 CTC Blvd, Suite E
Louisville, CO 80027

Promotions

Promotion Terms and Conditions

All terms and conditions are at the discretion of Clear Comfort. Promotions are valid for a limited time. Orders must be placed to Clear Comfort by the dates indicated. Clear Comfort reserves the right to change terms and conditions to promotions. Promotions are not valid with any other promotional pricing. Clear Comfort reserves the right to change terms and conditions with 30 days’ notice.

Dealers must have an active dealer agreement in place. All saving are based on standard dealer pricing. 

Contact us

Please contact Clear Comfort with any questions:

1.303.872.4477
info@clearcomfort.com

Clear Comfort
168 CTC Blvd, Suite E
Louisville, CO 80027

Portal Terms of Use Agreement

­Portal Agreement (“Agreement”)

 

Please read this ­Portal Agreement (“Agreement”) carefully before clicking and submitting the “I Agree” checkbox, using Clear Comfort’s Portal (“Portal”).

By clicking and submitting the “I Agree” checkbox, using the Portal, you are agreeing to be bound by the terms and conditions of this Agreement.

If you do not agree to the terms of this Agreement, do not click on the “I Agree” button and do not use the Portal.

License

Clear Comfort grants you a revocable, non­exclusive, non­transferable, limited license to download, install and use the Portal materials solely for purposes strictly in accordance with the terms of this Agreement.

Modifications to Portal

Clear Comfort reserves the right to modify, suspend or discontinue, temporarily or permanently, the Portal or any service to which it connects, with or without notice and without liability to you.

Intellectual Property

Unless otherwise indicated, the Portal is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Portal (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions. 

The Content and the Marks are provided on the Portal “AS IS” for authorized use only. 

Provided that you are eligible to use the Portal, you are granted a limited license to access and use the Portal and to download or print a copy of any portion of the Content to which you have properly gained access solely for your authorized use. We reserve all rights not expressly granted to you in and to the Portal, the Content and the Marks.

User Representations

By using the Portal, you represent and warrant that:

(1) all registration information you submit will be true, accurate, current, and complete; 

(2) you will maintain the accuracy of such information and promptly update such registration information as necessary;

(3) you have the legal capacity and you agree to comply with these Agreement Terms and Conditions;

(4) you are not under the age of 13;

(5) not a minor in the jurisdiction in which you reside[, or if a minor, you have received parental permission to use the Portal];

(6) you will not access the Portal through automated or non-human means, whether through a bot, script, or otherwise;

(7) you will not use the Portal for any illegal or unauthorized purpose;

(8) your use of the Portal will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Portal (or any portion thereof).

User Registration

You may be required to register with the Portal. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

Term and Termination

This Agreement shall remain in effect until terminated by you or Clear Comfort. Clear Comfort may, in its sole discretion suspend or terminate this Agreement with or without prior notice.

Upon termination of this Agreement, you shall cease all use of the Portal and  Portal Content.

Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Amendments to this Agreement

Clear Comfort reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 (changes this) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us 

If you have any questions about these Terms, please contact us.

This agreement was last updated: February 11, 2021

Money-Back Guarantee & Warranty Policies 

90-Day Money-Back Guarantee Policy

Applies to the CCW50, CCW100, CCW300A, CCW300 & CCW500 AOP Systems  

 

Please read this ­Portal Agreement (“Agreement”) carefully before clicking and submit

We stand behind our products. We offer a 90-day money-back guarantee for the Clear Comfort AOP treatment systems including the:

  • CCW50
  • CCW100
  • CCW300A
  • CCW300
  • CCW500

If you’re not satisfied with the performance of your Clear Comfort AOP system for any reason, you can return it within 90 days from the date of purchase with a receipt for a full refund, as long as you have pre-registered at clearcomfort.com/money-back prior to purchase.

Pease see below for more information on our money-back policy. For questions on how to return a system, please contact the authorized participating reseller from whom you made your purchase or Clear Comfort if you purchased it directly.

Limited 90-Day Money-Back Guarantee Policy
In order to qualify for this guarantee, the customer must have registered for their money-back guarantee offer prior to purchasing the AOP system. The 90-day money-back guarantee begins on your original purchase date. During this ninety (90) money-back guarantee period you may return your qualifying Clear Comfort AOP system in good working condition and receive a refund up to the amount paid to Clear Comfort for the AOP system. The money-back guarantee is limited to one per customer.

Refunds will be processed through the retailer where the purchase was made. The Clear Comfort AOP system must be returned in working order. The plumbing portions of the Installation Kit are not required to be returned. The refund is limited to the amount that was paid to Clear Comfort for the AOP system. Refund claims will only be accepted through participating and registered dealers.

If you have questions concerning our money-back guarantee, warranty or product support, please contact our Clear Comfort Customer Success team with the information or form on clearcomfort.com/support.

Limited 5-Year System Warranty Policy

Applies to the CCW50, CCW100, CCW300A, CCW300 & CCW500 AOP Systems  

 

Clear Comfort warrants all Equipment to be free from defects in material or workmanship under normal use and service. Clear Comfort, Inc. at its discretion may repair or replace the Equipment or parts thereof. The Company’s warranty does not cover any Equipment that has been altered or changed in any way by any person not authorized by Clear Comfort, Inc.

THIS CONSTITUTES THE SOLE WARRANTY MADE BY CLEAR COMFORT, INC. EITHER EXPRESSED OR IMPLIED. THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED WHICH EXTEND BEYOND THE FACE HEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL CLEAR COMFORT, INC. BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES AND CUSTOMER’S REMEDIES ARE LIMITED TO REPAIR OR REPLACEMENT OF NONCONFORMING CLEAR COMFORT SYSTEMS OR PARTS.

This equipment was inspected before shipment from our plant. To original purchasers of this equipment, Clear Comfort Water Inc. (“Clear Comfort”), warrants its Clear Comfort Systems to be free from defects in materials and workmanship for a period of FIVE (5) years from the date of purchase. Replacement Cartridges and cylinders are warranted for a period of ONE (1) year from the date of purchase.

Parts which fail or become defective during the warranty period, except as a result of freezing, negligence, improper installation, use, or care, shall be repaired or replaced, at our option, without charge, within 90 days of the receipt of defective product, barring unforeseen delays.

To obtain warranty replacements or repair, defective components or parts should be returned, transportation paid, to the place of purchase, or to the nearest authorized Clear Comfort service center. For further Clear Comfort dealer or service center information, contact Clear Comfort customer service department.

Clear Comfort shall not be responsible for cartridge, removal and/or re-installation labor or any other such costs incurred in obtaining warranty replacements.

The Clear Comfort Products warranty does not apply to components manufactured by others. For such products, the warranty established by the respective manufacturer will apply.

This warranty shall be voided if at any time: (i) Customer attempts to make any internal changes to any of the components of the Equipment; (ii) the power supplied to any part of the Equipment exceeds the Equipment’s operating parameters; (iii) any external device attached by Customer creates conditions exceeding the Equipment’s operating parameters; (iv) the Equipment is tampered with; or (v) the serial number is covered, removed or defaced. Clear Comfort, Inc. reserves the right to seek damages if its system is tampered with, reverse engineered, or if Customer takes any other actions to interfere with the operation or integrity of the Clear Comfort system.

No Other Warranties
To the maximum extent permitted by applicable law, Clear Comfort disclaims all other warranties, either expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, with regard to the product(s), part(s) and/or any accompanying written materials.

Procedure for Obtaining Performance
In order to obtain the benefits of this warranty, the customer who made the original retail purchase must contact the Clear Comfort Technical Service Department as soon as possible after discovery of the product-related issue, but in no event later than the expiration date of the respective warranty periods provided herein. Upon receipt of this communication, Clear Comfort will promptly notify the customer of the address to which the product may be shipped. The customer shall then ship the product, freight prepaid, to the address indicated, together with a “RETURN GOODS AUTHORIZATION” form obtained from Technical Service and a brief description of the problems encountered. Unauthorized returns will not be accepted. Freight must be prepaid by customer.

Warranties or Representations by Others
No third party has any authority to make any warranties or representation concerning Clear Comfort or its products. Accordingly, Clear Comfort is not responsible for any such warranties or representations.

To activate & validate your warranty, you must submit your warranty card or fill out our warranty form on clearcomfort.com/warranty within 1 year of your ship date from Clear Comfort.

30-Day Money-Back Guarantee Policy

Applies to the CCW25 AOP Systems for portable spas, swim spas & plunge pools.

We stand behind our products. We offer a 30-day money-back guarantee for the Clear Comfort AOP spa treatment system CCW25.

If you’re not satisfied with the performance of your Clear Comfort AOP system for any reason, you can return it within 30 days from the date of purchase with a receipt for a full refund, as long as you have pre-registered at clearcomfort.com/money-back prior to purchase.

Please see below for more information on our money-back policy. For questions on how to return a system, please contact the authorized participating reseller from whom you made your purchase or Clear Comfort if you purchased it directly.

Limited 30-Day Money-Back Guarantee Policy
In order to qualify for this guarantee, the customer must have registered for their money-back guarantee offer prior to purchasing the AOP system. The 30-day money-back guarantee begins on your original purchase date. During this thirty (30) money-back guarantee period you may return your qualifying Clear Comfort AOP system in good working condition and receive a refund up to the amount paid to Clear Comfort for the AOP system. The money-back guarantee is limited to one per customer.

Refunds will be processed through the retailer where the purchase was made. The Clear Comfort AOP system must be returned in working order. The Manifold plumbing portions of the Installation Kit are not required to be returned. The refund is limited to the amount that was paid to Clear Comfort for the AOP system. Refund claims will only be accepted through participating and registered dealers.

If you have questions concerning our money-back guarantee, warranty or product support, please contact our Clear Comfort Customer Success team with the information or form on clearcomfort.com/support.

Limited 3-Year System Warranty Policy

Applies to the CCW25 AOP Systems for portable spas, swim spas & plunge pools.

Clear Comfort warrants all Equipment to be free from defects in material or workmanship under normal use and service. Clear Comfort, Inc. at its discretion may repair or replace the Equipment or parts thereof. The Company’s warranty does not cover any Equipment that has been altered or changed in any way by any person not authorized by Clear Comfort, Inc.

THIS CONSTITUTES THE SOLE WARRANTY MADE BY CLEAR COMFORT, INC EITHER EXPRESSED OR IMPLIED. THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED WHICH EXTEND BEYOND THE FACE HEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL CLEAR COMFORT, INC. BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES AND CUSTOMER’S REMEDIES ARE LIMITED TO REPAIR OR REPLACEMENT OF NONCONFORMING CLEAR COMFORT SYSTEMS OR PARTS.

This equipment was inspected before shipment from our plant. To original purchasers of this equipment, Clear Comfort Water, Inc. (“Clear Comfort”), warrants its Clear Comfort Systems to be free from defects in materials and workmanship for a period of THREE (3) years from the date of purchase. Replacement Cartridges and cylinders are warranted for a period of ONE (1) year from the date of purchase.

Parts which fail or become defective during the warranty period, except as a result of freezing, negligence, improper installation, use, or care, shall be repaired or replaced, at our option, without charge, within 30 days of the receipt of defective product, barring unforeseen delays.

To obtain warranty replacements or repair, defective components or parts should be returned, transportation paid, to the place of purchase, or to the nearest authorized Clear Comfort service center. For further Clear Comfort dealer or service center information, contact Clear Comfort customer service department.

Clear Comfort shall not be responsible for cartridge, removal and/or re-installation labor or any other such costs incurred in obtaining warranty replacements.


The Clear Comfort Products warranty does not apply to components manufactured by others. For such products, the warranty established by the respective manufacturer will apply.

This warranty shall be voided if at any time: (i) Customer attempts to make any internal changes to any of the components of the Equipment; (ii) the power supplied to any part of the Equipment exceeds the Equipment’s operating parameters; (iii) any external device attached by Customer creates conditions exceeding the Equipment’s operating parameters; (iv) the Equipment is tampered with; or (v) the serial number is covered, removed or defaced. Clear Comfort, Inc. reserves the right to seek damages if its system is tampered with, reverse engineered, or if Customer takes any other actions to interfere with the operation or integrity of the Clear Comfort system.

No Other Warranties
To the maximum extent permitted by applicable law, Clear Comfort disclaims all other warranties, either expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, with regard to the product(s), part(s) and/or any accompanying written materials.

Procedure for Obtaining Performance
In order to obtain the benefits of this warranty, the customer who made the original retail purchase must contact the Clear Comfort Technical Service Department as soon as possible after discovery of the product-related issue, but in no event later than the expiration date of the respective warranty periods provided herein. Upon receipt of this communication, Clear Comfort will promptly notify the customer of the address to which the product may be shipped. The customer shall then ship the product, freight prepaid, to the address indicated, together with a “RETURN GOODS AUTHORIZATION” form obtained from Technical Service and a brief description of the problems encountered. Unauthorized returns will not be accepted. Freight must be prepaid by customer.

Warranties or Representations by Others
No third party has any authority to make any warranties or representation concerning Clear Comfort or its products. Accordingly, Clear Comfort is not responsible for any such warranties or representations.

To activate & validate your warranty, you must submit your warranty card or fill out our warranty form on clearcomfort.com/warranty within 1 year of your ship date from Clear Comfort.