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HAVE A CCW50 OR CCW100 SYSTEM?
What color is your Cartridge light?
- If Yellow LED Light is ON: It’s time to order a new replacement Cartridge.
- If Red LED Light is ON: Your Cartridge has expired & must be exchanged immediately to protect your water.
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Frequently Asked Questions
Get Answers From Our FAQs
Popular Questions
- Your pool’s gallon size
- Your gallons per minute (GPM)
- What you are currently using to maintain your pool
- Your pump type
Water Care
- Help Form: clearcomfort.com/help
- Email: support@clearcomfort.com
- Phone: 303.872.4477 x2
No, the Clear Comfort system does not affect pH in the pool water. pH levels can rise from water features that are exposed to the ambient air, deck sprays, water falls, sheer descents, bubblers, etc.
Stringy particles on top of the pool water can be caused by biguanides which we do not recommend using. AOP is not compatible with Polyhexamethylene Biguanide (PHMB).
Set Up & Installation
- Help Form: clearcomfort.com/help
- Email: support@clearcomfort.com
- Phone: 303.872.4477 x2
Troubleshooting
- Green Light:
- System is on and operating properly.
- Yellow Light:
- Cartridge Unit has reached 80% of its life expectancy (8,000 hours) and it’s time to purchase a replacement cartridge.
- To exchange your Cartridge Unit, please visit: clearcomfort.com/cartridge
- Red Light:
- The Cartridge Unit has reached its life expectancy and needs to be replaced.
- Blue Light:
- Operation light that should always be illuminated.
Popular Questions
Yes, Clear Comfort is proven to reduce up to 50% – 90% of DBPs. In an independent case study, Clear Comfort’s Hydroxyl-Based AOP successfully reduced 55% more combined chlorine and 22% more DBPs than medium-pressure UV pool systems.
Maintenance & Operations
- Help Form: clearcomfort.com/help
- Email: support@clearcomfort.com
- Phone: 303.872.4477 x2
Set Up & Installation
- For our Quick Guide: Surge Pit Diffuser Installation Kit, please click here.
- For our Quick Guide: Inline Diffuser Installation Kit, please click here.
If you’re unsure about your water quality, start with our baseline testing to understand its contents. From there, we can guide you on whether further testing and treatment is right for you.
For issues with an existing water treatment system, testing is advisable to pinpoint the causes. Once identified, we can help you troubleshoot and create a plan to resolve the issues.
- Order Online:
- Go to our Water Analytics order page, select your test, and checkout for order confirmation and instructions.
- Collect Your Water Sample:
- Prep two bottles for source and post-treatment samples, and seal tightly. Refer to our Mineral Sampling Guide and Microbial Sampling Guide.
- Send Your Water Sample:
- Label with sample and order details, pack with the Chain of Custody (COC) form and ship to Clear Comfort’s Laboratory.
- Get Your Water Analytics Report:
- Await your analysis. A report will be sent to you within 10 business days.
For details on our tests and package offering, please see:
Typically, we recommend taking two samples:
- A raw water sample from your water source.
- A water sample after your current treatment.
The type of bottle depends on your testing type:
Mineral test sample size:
- 500 mL or 16-20 oz. of water
Bottle options for sampling:
- Sterile or pre-purchased water bottle.
- Clean drinking water bottle.
Note: Please rinse the bottle with the sample water before filling and sending it in.
- Include the Chain of Custody (COC) form
Clear Comfort Laboratory
Attn: Order [Enter Your Order Number Here]
168 CTC Blvd, Suite E
Louisville, CO 80027
Your samples will be analyzed, and a report provided within 10 business days.
If you have questions, please contact our Laboratory team:
- Email: laboratory@clearcomfort.com
- Phone: 303.872.4477
Have questions?
Please reach out to our Laboratory team:
- Email: laboratory@clearcomfort.com
- Phone: 303.872.4477
- Mon – Fri 9 a.m. – 5 p.m. MT
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