Clear Comfort Terms
Money-Back Guarantees
90-Day Money-Back Guarantee Policy
Applies to the CCW50, CCW100, CCW300A, CCW300 & CCW500 AOP Systems
We stand behind our products. We offer a 90-day money-back guarantee for the Clear Comfort AOP treatment systems including the:
- CCW50
- CCW100
- CCW300A
- CCW300
- CCW500
If you’re not satisfied with the performance of your Clear Comfort AOP system for any reason, you can return it within 90 days from the date of purchase with a receipt for a full refund, as long as you have pre-registered at clearcomfort.com/money-back prior to purchase.
Pease see below for more information on our money-back policy. For questions on how to return a system, please contact the authorized participating reseller from whom you made your purchase or Clear Comfort if you purchased it directly.
Limited 90-Day Money-Back Guarantee Policy
In order to qualify for this guarantee, the customer must have registered for their money-back guarantee offer prior to purchasing the AOP system. The 90-day money-back guarantee begins on your original purchase date. During this ninety (90) money-back guarantee period you may return your qualifying Clear Comfort AOP system in good working condition and receive a refund up to the amount paid to Clear Comfort for the AOP system. The money-back guarantee is limited to one per customer.
Refunds will be processed through the retailer where the purchase was made. The Clear Comfort AOP system must be returned in working order. The plumbing portions of the Installation Kit are not required to be returned. The refund is limited to the amount that was paid to Clear Comfort for the AOP system. Refund claims will only be accepted through participating and registered dealers.
If you have questions concerning our money-back guarantee, warranty or product support, please contact our Clear Comfort Customer Success team with the information or form on clearcomfort.com/support.
30-Day Money-Back Guarantee Policy
Applies to the CCW25 AOP System for portable spas, swim spas & plunge pools
We stand behind our products. We offer a 30-day money-back guarantee for the Clear Comfort AOP spa treatment system CCW25.
If you’re not satisfied with the performance of your Clear Comfort AOP system for any reason, you can return it within 30 days from the date of purchase with a receipt for a full refund, as long as you have pre-registered at clearcomfort.com/money-back prior to purchase.
Please see below for more information on our money-back policy. For questions on how to return a system, please contact the authorized participating reseller from whom you made your purchase or Clear Comfort if you purchased it directly.
Limited 30-Day Money-Back Guarantee Policy
In order to qualify for this guarantee, the customer must have registered for their money-back guarantee offer prior to purchasing the AOP system. The 30-day money-back guarantee begins on your original purchase date. During this thirty (30) money-back guarantee period you may return your qualifying Clear Comfort AOP system in good working condition and receive a refund up to the amount paid to Clear Comfort for the AOP system. The money-back guarantee is limited to one per customer.
Refunds will be processed through the retailer where the purchase was made. The Clear Comfort AOP system must be returned in working order. The Manifold plumbing portions of the Installation Kit are not required to be returned. The refund is limited to the amount that was paid to Clear Comfort for the AOP system. Refund claims will only be accepted through participating and registered dealers.
If you have questions concerning our money-back guarantee, warranty or product support, please contact our Clear Comfort Customer Success team with the information or form on clearcomfort.com/support.
System Warranties
Limited 5-Year System Warranty Policy
Applies to the CCW50, CCW100, CCW300A, CCW300 & CCW500 AOP Systems
Limited 3-Year System Warranty Policy
Applies to the CCW25 AOP Systems for portable spas, swim spas & plunge pools
Clear Comfort warrants all Equipment to be free from defects in material or workmanship under normal use and service. Clear Comfort, Inc. at its discretion may repair or replace the Equipment or parts thereof. The Company’s warranty does not cover any Equipment that has been altered or changed in any way by any person not authorized by Clear Comfort, Inc.
THIS CONSTITUTES THE SOLE WARRANTY MADE BY CLEAR COMFORT, INC EITHER EXPRESSED OR IMPLIED. THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED WHICH EXTEND BEYOND THE FACE HEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL CLEAR COMFORT, INC. BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES AND CUSTOMER’S REMEDIES ARE LIMITED TO REPAIR OR REPLACEMENT OF NONCONFORMING CLEAR COMFORT SYSTEMS OR PARTS.
This equipment was inspected before shipment from our plant. To original purchasers of this equipment, Clear Comfort Water, Inc. (“Clear Comfort”), warrants its Clear Comfort Systems to be free from defects in materials and workmanship for a period of THREE (3) years from the date of purchase. Replacement Cartridges and cylinders are warranted for a period of ONE (1) year from the date of purchase.
Parts which fail or become defective during the warranty period, except as a result of freezing, negligence, improper installation, use, or care, shall be repaired or replaced, at our option, without charge, within 30 days of the receipt of defective product, barring unforeseen delays.
To obtain warranty replacements or repair, defective components or parts should be returned, transportation paid, to the place of purchase, or to the nearest authorized Clear Comfort service center. For further Clear Comfort dealer or service center information, contact Clear Comfort customer service department.
Clear Comfort shall not be responsible for cartridge, removal and/or re-installation labor or any other such costs incurred in obtaining warranty replacements.
The Clear Comfort Products warranty does not apply to components manufactured by others. For such products, the warranty established by the respective manufacturer will apply.
This warranty shall be voided if at any time: (i) Customer attempts to make any internal changes to any of the components of the Equipment; (ii) the power supplied to any part of the Equipment exceeds the Equipment’s operating parameters; (iii) any external device attached by Customer creates conditions exceeding the Equipment’s operating parameters; (iv) the Equipment is tampered with; or (v) the serial number is covered, removed or defaced. Clear Comfort, Inc. reserves the right to seek damages if its system is tampered with, reverse engineered, or if Customer takes any other actions to interfere with the operation or integrity of the Clear Comfort system.
No Other Warranties
To the maximum extent permitted by applicable law, Clear Comfort disclaims all other warranties, either expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, with regard to the product(s), part(s) and/or any accompanying written materials.
Procedure for Obtaining Performance
In order to obtain the benefits of this warranty, the customer who made the original retail purchase must contact the Clear Comfort Technical Service Department as soon as possible after discovery of the product-related issue, but in no event later than the expiration date of the respective warranty periods provided herein. Upon receipt of this communication, Clear Comfort will promptly notify the customer of the address to which the product may be shipped. The customer shall then ship the product, freight prepaid, to the address indicated, together with a “RETURN GOODS AUTHORIZATION” form obtained from Technical Service and a brief description of the problems encountered. Unauthorized returns will not be accepted. Freight must be prepaid by customer.
Warranties or Representations by Others
No third party has any authority to make any warranties or representation concerning Clear Comfort or its products. Accordingly, Clear Comfort is not responsible for any such warranties or representations.
To activate & validate your warranty, you must submit your warranty card or fill out our warranty form on clearcomfort.com/warranty within 1 year of your ship date from Clear Comfort.
Promos
Promotion Terms and Conditions
All terms and conditions are at the discretion of Clear Comfort. Promotions are valid for a limited time. Orders must be placed to Clear Comfort by the dates indicated. Clear Comfort reserves the right to change terms and conditions to promotions. Promotions are not valid with any other promotional pricing. Clear Comfort reserves the right to change terms and conditions with 30 days’ notice.
Dealers must have an active dealer agreement in place. All saving are based on standard dealer pricing.
Contact us
Please contact Clear Comfort with any questions:
1.303.872.4477
info@clearcomfort.com
Clear Comfort
168 CTC Blvd, Suite E
Louisville, CO 80027
Portal Terms of Use Agreement
Portal Agreement (“Agreement”)
Please read this Portal Agreement (“Agreement”) carefully before clicking and submitting the “I Agree” checkbox, using Clear Comfort’s Portal (“Portal”).
By clicking and submitting the “I Agree” checkbox, using the Portal, you are agreeing to be bound by the terms and conditions of this Agreement.
If you do not agree to the terms of this Agreement, do not click on the “I Agree” button and do not use the Portal.
License
Clear Comfort grants you a revocable, nonexclusive, nontransferable, limited license to download, install and use the Portal materials solely for purposes strictly in accordance with the terms of this Agreement.
Modifications to Portal
Clear Comfort reserves the right to modify, suspend or discontinue, temporarily or permanently, the Portal or any service to which it connects, with or without notice and without liability to you.
Intellectual Property
Unless otherwise indicated, the Portal is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Portal (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.
The Content and the Marks are provided on the Portal “AS IS” for authorized use only.
Provided that you are eligible to use the Portal, you are granted a limited license to access and use the Portal and to download or print a copy of any portion of the Content to which you have properly gained access solely for your authorized use. We reserve all rights not expressly granted to you in and to the Portal, the Content and the Marks.
User Representations
By using the Portal, you represent and warrant that:
(1) all registration information you submit will be true, accurate, current, and complete;
(2) you will maintain the accuracy of such information and promptly update such registration information as necessary;
(3) you have the legal capacity and you agree to comply with these Agreement Terms and Conditions;
(4) you are not under the age of 13;
(5) not a minor in the jurisdiction in which you reside[, or if a minor, you have received parental permission to use the Portal];
(6) you will not access the Portal through automated or non-human means, whether through a bot, script, or otherwise;
(7) you will not use the Portal for any illegal or unauthorized purpose;
(8) your use of the Portal will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Portal (or any portion thereof).
User Registration
You may be required to register with the Portal. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
Term and Termination
This Agreement shall remain in effect until terminated by you or Clear Comfort. Clear Comfort may, in its sole discretion suspend or terminate this Agreement with or without prior notice.
Upon termination of this Agreement, you shall cease all use of the Portal and Portal Content.
Severability
If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Amendments to this Agreement
Clear Comfort reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 (changes this) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Contact Us
If you have any questions about these Terms, please contact us.
This agreement was last updated: February 11, 2021
Clear Comfort Complete Care Subscription Terms
Complete Care Agreement
This Complete Care Coverage Agreement (“Agreement”) is entered into between the Customer (“Customer”) and Clear Comfort Water, Inc. (“Manufacturer”) with respect to the services provided by Manufacturer for an applicable CCW Water Treatment System (“Equipment”). Customer and Manufacturer shall collectively be referred to as “Parties” throughout this Agreement.
- Term and Automatic Renewal
This Agreement shall be effective for a period of twelve (12) or thirty (30) months, dependent on the term selection by Customer, commencing on the date of initial payment. This Agreement shall automatically renew for successive twelve (12) or thirty (30) month terms unless properly terminated as stated in this agreement. - Services Provided
Manufacturer agrees to provide services for the Equipment as described below:- Annual replacement of AOP cartridge and replacement tracking
- Return shipping on expired AOP cartridges
- Replacement of faulty parts for and components for the Equipment’s proper functioning (see Section 5.a)
- Pump head service kit for every 3rd cartridge exchange
- Priority response to troubleshooting phone calls
- Use of the Equipment
- The Equipment is intended for commercial use and must be used in accordance with all applicable laws and regulations.
- Customer understands and acknowledges that the efficiency and performance of the Equipment may be affected by the quality of the source water(s).
- Customer must use the Equipment carefully and in compliance with laws, regulations, and the Manufacturer’s instructions. Any alterations or modifications will void the warranty.
- Limitation of Liability
- In no event shall Clear Comfort be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to the use of the Equipment, including any issues resulting from poor water quality.
- Clear Comfort is not liable for any damages arising from poor water quality, including but not limited to scale build-up, sedimentation, or corrosive effects.
- Customer acknowledges that water treated by the Equipment is not intended for human consumption.
- Warranty
- Component Warranty
- Equipment components are covered under Complete Care warranty for the duration of the term of this Agreement, either twelve (12) or thirty (30) months, contingent upon Customer’s good standing in payment.
- If the warranty claim is deemed valid, the manufacturer will, at its discretion, either repair or replace the following defective system or components:
- AOP System
- AOP Cartridge
- Air Compressor
- Air Tubing
- Check Valves
- Diffusers
- Venturi Manifolds
- Clamps, Barbs, and Brackets
- Voiding Warranty
- This warranty shall be voided if at any time:
- Customer attempts to make any internal changes to any of the components of the Equipment
- the power supplied to any part of the Equipment exceeds the Equipment’s operating parameters
- any external device attached by customer creates conditions exceeding the Equipment’s operating parameters
- the Equipment is tampered with; or
- the serial number is covered, removed or defaced.
- Clear Comfort, Inc. reserves the right to seek damages if its system is tampered with, reverse engineered, or if the Customer takes any other actions to interfere with the operation or integrity of the Manufacturer’s system.
- This warranty shall be voided if at any time:
- Warranty Exclusions
- Misuse or Negligence – The Agreement does not cover damages, malfunctions, or failures resulting from misuse, improper handling, neglect, accident, or unauthorized repairs or modifications.
- Force Majeure Events – The Agreement does not cover damages or failures caused by force majeure events, including but not limited to natural disasters, acts of nature, war, terrorism, or power fluctuations beyond the control of the manufacturer.
- Non-Compliance – The warranty does not cover damages or failures of components or accessories that are not manufactured or supplied by the manufacturer.
- Component Warranty – The warranty excludes all components not listed in the coverage section above.
- Installation Services – The manufacturer is not responsible for the physical installation and service of the provided Equipment or components
- Warranty Claim Process
- Reporting a Warranty Claim – In the event of a warranty claim, the Customer must promptly notify the Manufacturer (support@clearcomfort.com) or their authorized representative in writing. The notification should include a detailed description of the issue, the date of discovery, and any relevant supporting documentation.
- Warranty Evaluation – Upon receiving a warranty claim, the Manufacturer will evaluate the claim and may request additional information or arrange for an inspection of the system or affected components, if necessary.
- Warranty Remedies – If the warranty claim is deemed valid, the Manufacturer will, at its discretion, either repair or replace the defective system or components, or provide a refund for the original purchase price. The decision on the appropriate remedy will be based on the nature of the issue and the availability of replacement parts.
- Warranty Returns – To obtain warranty replacements or repair, defective components or parts should be returned, transportation paid, to the place of purchase.
- Additional Charges:
Customer acknowledges and agrees that any damages to the Equipment resulting from neglect or misuse on their part shall be their sole responsibility. Manufacturer reserves the right to charge Customer for any additional repairs or replacements required due to Customer’s neglect or misuse. - Entire Agreement
This Agreement constitutes the entire understanding between the Parties concerning the Complete Care program herein and supersedes all prior agreements, understandings, or representations, whether written or oral, relating to the Complete Care program. - Termination
- Manufacturer reserves the right to terminate this Agreement by providing the Customer with written notice at least thirty (30) days in advance. In such cases, Manufacturer shall refund any prepaid, unused portion of the maintenance fees.
- Customer may terminate this Agreement by providing written notice to the Manufacturer at least sixty (60) days prior to the end of each twelve (12) month agreement cycle. Failure to provide timely notice shall result in automatic renewal for the subsequent twelve (12) month term.
- Indemnification
The customer agrees to indemnify and hold Clear Comfort, its affiliates, officers, agents, and employees harmless from any claim, demand, or damage, including reasonable attorneys’ fees, arising out of or related to your use of the Equipment, including any issues resulting from poor water quality. - Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Delaware. Any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts of Boulder, Colorado. - Payment
- Customer is responsible for paying the fees as specified in each Order. Payments should be made via credit card or ACH fund transfer. Late payments may incur additional charges.
- The customer agrees to pay Clear Comfort for the Product within 15 calendar days of receiving an invoice. The customer is responsible for taxes and charges, except for taxes on Clear Comfort’s income.
- Delivery, Nonconforming Goods, & Losses and Damages
- Delivery of the Product will be done within a reasonable time after Order acceptance. The Manufacturer is not liable for delays, loss, or damage during transit. Customer is responsible for loading costs and providing suitable equipment and labor for receipt of the Product at the designated Delivery Point.
- Customer shall report any discrepancies with the packing list within 3 business days of receipt.
- Customer must inspect the Product within a specified Inspection Period. Nonconforming Goods should be reported to the Manufacturer within the Inspection Period, and the Manufacturer may choose to replace them or provide a refund.
- Once delivered, Customer bears the risk of loss, theft, damage, or destruction of the Product. Customer remains obligated even in case of loss or damage.
- Price Adjustment
Manufacturer reserves the right to adjust the prices for the maintenance services provided under this Agreement. Any price increase shall take effect after the initial twelve (12) or thirty (30) month payment term via this Agreement has passed. Manufacturer agrees to provide Customer with written notice of any price adjustment at least thirty (30) days prior to the effective date of the increase. Customer may terminate this Agreement within fifteen (15) days of receiving the price adjustment notice if they do not wish to accept the new pricing.Please review the terms of this Agreement carefully. Customer’s acceptance of the terms can be expressed or implied through payment or receipt and acceptance of the services.
Contact Us
If you have any questions about these Terms, please contact us.
This agreement was last updated: August 25, 2023