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Clear Comfort Terms

Table of Contents

Money-Back Guarantees

90-Day Money-Back Guarantee Policy

Applies to the CCW50, CCW100, CCW300A, CCW300 & CCW500 AOP Systems 

 

We stand behind our products. We offer a 90-day money-back guarantee for the Clear Comfort AOP treatment systems including the:

  • CCW50
  • CCW100
  • CCW300A
  • CCW300
  • CCW500

If you’re not satisfied with the performance of your Clear Comfort AOP system for any reason, you can return it within 90 days from the date of purchase with a receipt for a full refund, as long as you have pre-registered at clearcomfort.com/money-back prior to purchase.

Pease see below for more information on our money-back policy. For questions on how to return a system, please contact the authorized participating reseller from whom you made your purchase or Clear Comfort if you purchased it directly.

Limited 90-Day Money-Back Guarantee Policy
In order to qualify for this guarantee, the customer must have registered for their money-back guarantee offer prior to purchasing the AOP system. The 90-day money-back guarantee begins on your original purchase date. During this ninety (90) money-back guarantee period you may return your qualifying Clear Comfort AOP system in good working condition and receive a refund up to the amount paid to Clear Comfort for the AOP system. The money-back guarantee is limited to one per customer.

Refunds will be processed through the retailer where the purchase was made. The Clear Comfort AOP system must be returned in working order. The plumbing portions of the Installation Kit are not required to be returned. The refund is limited to the amount that was paid to Clear Comfort for the AOP system. Refund claims will only be accepted through participating and registered dealers.

If you have questions concerning our money-back guarantee, warranty or product support, please contact our Clear Comfort Customer Success team with the information or form on clearcomfort.com/support.

30-Day Money-Back Guarantee Policy

Applies to the CCW25 AOP System for portable spas, swim spas & plunge pools 

 

We stand behind our products. We offer a 30-day money-back guarantee for the Clear Comfort AOP spa treatment system CCW25.

If you’re not satisfied with the performance of your Clear Comfort AOP system for any reason, you can return it within 30 days from the date of purchase with a receipt for a full refund, as long as you have pre-registered at clearcomfort.com/money-back prior to purchase.

Please see below for more information on our money-back policy. For questions on how to return a system, please contact the authorized participating reseller from whom you made your purchase or Clear Comfort if you purchased it directly.

Limited 30-Day Money-Back Guarantee Policy
In order to qualify for this guarantee, the customer must have registered for their money-back guarantee offer prior to purchasing the AOP system. The 30-day money-back guarantee begins on your original purchase date. During this thirty (30) money-back guarantee period you may return your qualifying Clear Comfort AOP system in good working condition and receive a refund up to the amount paid to Clear Comfort for the AOP system. The money-back guarantee is limited to one per customer.

Refunds will be processed through the retailer where the purchase was made. The Clear Comfort AOP system must be returned in working order. The Manifold plumbing portions of the Installation Kit are not required to be returned. The refund is limited to the amount that was paid to Clear Comfort for the AOP system. Refund claims will only be accepted through participating and registered dealers.

If you have questions concerning our money-back guarantee, warranty or product support, please contact our Clear Comfort Customer Success team with the information or form on clearcomfort.com/support.

System Warranties

Limited 5-Year System Warranty Policy

Applies to the CCW50, CCW100, CCW300A, CCW300 & CCW500 AOP Systems  
Clear Comfort warrants all Equipment to be free from defects in material or workmanship under normal use and service. Clear Comfort, Inc. at its discretion may repair or replace the Equipment or parts thereof. The Company’s warranty does not cover any Equipment that has been altered or changed in any way by any person not authorized by Clear Comfort, Inc. THIS CONSTITUTES THE SOLE WARRANTY MADE BY CLEAR COMFORT, INC. EITHER EXPRESSED OR IMPLIED. THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED WHICH EXTEND BEYOND THE FACE HEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL CLEAR COMFORT, INC. BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES AND CUSTOMER’S REMEDIES ARE LIMITED TO REPAIR OR REPLACEMENT OF NONCONFORMING CLEAR COMFORT SYSTEMS OR PARTS. This equipment was inspected before shipment from our plant. To original purchasers of this equipment, Clear Comfort Water Inc. (“Clear Comfort”), warrants its Clear Comfort Systems to be free from defects in materials and workmanship for a period of FIVE (5) years from the date of purchase. Replacement Cartridges and cylinders are warranted for a period of ONE (1) year from the date of purchase. Parts which fail or become defective during the warranty period, except as a result of freezing, negligence, improper installation, use, or care, shall be repaired or replaced, at our option, without charge, within 90 days of the receipt of defective product, barring unforeseen delays. To obtain warranty replacements or repair, defective components or parts should be returned, transportation paid, to the place of purchase, or to the nearest authorized Clear Comfort service center. For further Clear Comfort dealer or service center information, contact Clear Comfort customer service department. Clear Comfort shall not be responsible for cartridge, removal and/or re-installation labor or any other such costs incurred in obtaining warranty replacements. The Clear Comfort Products warranty does not apply to components manufactured by others. For such products, the warranty established by the respective manufacturer will apply. This warranty shall be voided if at any time: (i) Customer attempts to make any internal changes to any of the components of the Equipment; (ii) the power supplied to any part of the Equipment exceeds the Equipment’s operating parameters; (iii) any external device attached by Customer creates conditions exceeding the Equipment’s operating parameters; (iv) the Equipment is tampered with; or (v) the serial number is covered, removed or defaced. Clear Comfort, Inc. reserves the right to seek damages if its system is tampered with, reverse engineered, or if Customer takes any other actions to interfere with the operation or integrity of the Clear Comfort system. No Other Warranties To the maximum extent permitted by applicable law, Clear Comfort disclaims all other warranties, either expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, with regard to the product(s), part(s) and/or any accompanying written materials. Procedure for Obtaining Performance In order to obtain the benefits of this warranty, the customer who made the original retail purchase must contact the Clear Comfort Technical Service Department as soon as possible after discovery of the product-related issue, but in no event later than the expiration date of the respective warranty periods provided herein. Upon receipt of this communication, Clear Comfort will promptly notify the customer of the address to which the product may be shipped. The customer shall then ship the product, freight prepaid, to the address indicated, together with a “RETURN GOODS AUTHORIZATION” form obtained from Technical Service and a brief description of the problems encountered. Unauthorized returns will not be accepted. Freight must be prepaid by customer. Warranties or Representations by Others No third party has any authority to make any warranties or representation concerning Clear Comfort or its products. Accordingly, Clear Comfort is not responsible for any such warranties or representations. To activate & validate your warranty, you must submit your warranty card or fill out our warranty form on clearcomfort.com/warranty within 1 year of your ship date from Clear Comfort.

Limited 3-Year System Warranty Policy

Applies to the CCW25 AOP Systems for portable spas, swim spas & plunge pools

 

Clear Comfort warrants all Equipment to be free from defects in material or workmanship under normal use and service. Clear Comfort, Inc. at its discretion may repair or replace the Equipment or parts thereof. The Company’s warranty does not cover any Equipment that has been altered or changed in any way by any person not authorized by Clear Comfort, Inc.

THIS CONSTITUTES THE SOLE WARRANTY MADE BY CLEAR COMFORT, INC EITHER EXPRESSED OR IMPLIED. THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED WHICH EXTEND BEYOND THE FACE HEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL CLEAR COMFORT, INC. BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES AND CUSTOMER’S REMEDIES ARE LIMITED TO REPAIR OR REPLACEMENT OF NONCONFORMING CLEAR COMFORT SYSTEMS OR PARTS.

This equipment was inspected before shipment from our plant. To original purchasers of this equipment, Clear Comfort Water, Inc. (“Clear Comfort”), warrants its Clear Comfort Systems to be free from defects in materials and workmanship for a period of THREE (3) years from the date of purchase. Replacement Cartridges and cylinders are warranted for a period of ONE (1) year from the date of purchase.

Parts which fail or become defective during the warranty period, except as a result of freezing, negligence, improper installation, use, or care, shall be repaired or replaced, at our option, without charge, within 30 days of the receipt of defective product, barring unforeseen delays.

To obtain warranty replacements or repair, defective components or parts should be returned, transportation paid, to the place of purchase, or to the nearest authorized Clear Comfort service center. For further Clear Comfort dealer or service center information, contact Clear Comfort customer service department.

Clear Comfort shall not be responsible for cartridge, removal and/or re-installation labor or any other such costs incurred in obtaining warranty replacements.

The Clear Comfort Products warranty does not apply to components manufactured by others. For such products, the warranty established by the respective manufacturer will apply.

This warranty shall be voided if at any time: (i) Customer attempts to make any internal changes to any of the components of the Equipment; (ii) the power supplied to any part of the Equipment exceeds the Equipment’s operating parameters; (iii) any external device attached by Customer creates conditions exceeding the Equipment’s operating parameters; (iv) the Equipment is tampered with; or (v) the serial number is covered, removed or defaced. Clear Comfort, Inc. reserves the right to seek damages if its system is tampered with, reverse engineered, or if Customer takes any other actions to interfere with the operation or integrity of the Clear Comfort system.

No Other Warranties
To the maximum extent permitted by applicable law, Clear Comfort disclaims all other warranties, either expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, with regard to the product(s), part(s) and/or any accompanying written materials.

Procedure for Obtaining Performance
In order to obtain the benefits of this warranty, the customer who made the original retail purchase must contact the Clear Comfort Technical Service Department as soon as possible after discovery of the product-related issue, but in no event later than the expiration date of the respective warranty periods provided herein. Upon receipt of this communication, Clear Comfort will promptly notify the customer of the address to which the product may be shipped. The customer shall then ship the product, freight prepaid, to the address indicated, together with a “RETURN GOODS AUTHORIZATION” form obtained from Technical Service and a brief description of the problems encountered. Unauthorized returns will not be accepted. Freight must be prepaid by customer.

Warranties or Representations by Others
No third party has any authority to make any warranties or representation concerning Clear Comfort or its products. Accordingly, Clear Comfort is not responsible for any such warranties or representations.

To activate & validate your warranty, you must submit your warranty card or fill out our warranty form on clearcomfort.com/warranty within 1 year of your ship date from Clear Comfort.

Promos

Promotion Terms and Conditions

All terms and conditions are at the discretion of Clear Comfort. Promotions are valid for a limited time. Orders must be placed to Clear Comfort by the dates indicated. Clear Comfort reserves the right to change terms and conditions to promotions. Promotions are not valid with any other promotional pricing. Clear Comfort reserves the right to change terms and conditions with 30 days’ notice.

Dealers must have an active dealer agreement in place. All saving are based on standard dealer pricing. 

Contact us

Please contact Clear Comfort with any questions:

1.303.872.4477
info@clearcomfort.com

Clear Comfort
168 CTC Blvd, Suite E
Louisville, CO 80027

Portal Terms of Use Agreement

­Portal Agreement (“Agreement”)

 

Please read this ­Portal Agreement (“Agreement”) carefully before clicking and submitting the “I Agree” checkbox, using Clear Comfort’s Portal (“Portal”).

By clicking and submitting the “I Agree” checkbox, using the Portal, you are agreeing to be bound by the terms and conditions of this Agreement.

If you do not agree to the terms of this Agreement, do not click on the “I Agree” button and do not use the Portal.

License

Clear Comfort grants you a revocable, non­exclusive, non­transferable, limited license to download, install and use the Portal materials solely for purposes strictly in accordance with the terms of this Agreement.

Modifications to Portal

Clear Comfort reserves the right to modify, suspend or discontinue, temporarily or permanently, the Portal or any service to which it connects, with or without notice and without liability to you.

Intellectual Property

Unless otherwise indicated, the Portal is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Portal (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions. 

The Content and the Marks are provided on the Portal “AS IS” for authorized use only. 

Provided that you are eligible to use the Portal, you are granted a limited license to access and use the Portal and to download or print a copy of any portion of the Content to which you have properly gained access solely for your authorized use. We reserve all rights not expressly granted to you in and to the Portal, the Content and the Marks.

User Representations

By using the Portal, you represent and warrant that:

(1) all registration information you submit will be true, accurate, current, and complete; 

(2) you will maintain the accuracy of such information and promptly update such registration information as necessary;

(3) you have the legal capacity and you agree to comply with these Agreement Terms and Conditions;

(4) you are not under the age of 13;

(5) not a minor in the jurisdiction in which you reside[, or if a minor, you have received parental permission to use the Portal];

(6) you will not access the Portal through automated or non-human means, whether through a bot, script, or otherwise;

(7) you will not use the Portal for any illegal or unauthorized purpose;

(8) your use of the Portal will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Portal (or any portion thereof).

User Registration

You may be required to register with the Portal. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

Term and Termination

This Agreement shall remain in effect until terminated by you or Clear Comfort. Clear Comfort may, in its sole discretion suspend or terminate this Agreement with or without prior notice.

Upon termination of this Agreement, you shall cease all use of the Portal and  Portal Content.

Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Amendments to this Agreement

Clear Comfort reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 (changes this) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us 

If you have any questions about these Terms, please contact us.

This agreement was last updated: February 11, 2021